SignalHRM Cancellation Policy
SignalHRM is a subscription-based HRMS solution with charges calculated
on a per employee, per month basis. Below is the detailed
cancellation policy tailored to ensure clarity and fairness for all our
clients.
1. Subscription Payment Terms
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Subscriptions are billed monthly or annually based on the selected
plan. Charges are calculated on the agreed number of active employees
(minimum guarantee) provided during onboarding.
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Payments for all plans are due in advance for each billing cycle and
are non-refundable.
2. Cancellation of Subscription
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Clients may cancel their subscription at any time by providing written
notice via email to support@signalhrm.com.
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Cancellation will take effect at the end of the current billing cycle.
Clients will retain access to SignalHRM services until the end of the
billing period. After this period, all client data will be archived in
accordance with our Data Retention Policy.
3. Annual Subscription Cancellations
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Annual subscriptions can be canceled on a pro-rata basis, with
a deduction for the period of use at the monthly rate, plus a nominal penalty charge.
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Refunds for annual plans will be calculated and processed within 30
days of cancellation.
4. Downgrading Employee Count
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Clients cannot reduce their active employee count below the minimum
guarantee agreed upon during onboarding
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The minimum subscription charges will remain applicable even if the
employee count decreases below the agreed minimum during the billing
cycle.
5. Non-Payment and Account Suspension
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Accounts will be flagged for suspension if payments are not received
within 15 days of the due date.
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If the account remains unpaid for 30 days, services will be
terminated, and data will be archived or deleted in accordance with
our policy.
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Reactivation of suspended accounts will require payment of outstanding
dues and a reactivation fee.
6. Refund Policy
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SignalHRM does not provide refunds for:
- Unused subscription duration for monthly plans.
- Reductions in employee count within the billing period.
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Refunds for annual plans will be considered on a pro-rata basis, with
deductions for usage and applicable penalties.
7. Data Retention and Access Post-Cancellation
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After cancellation, clients will retain access to their account and
data until the end of the current billing cycle.
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Once the billing cycle ends, data will be archived for 60 days, after
which it may be deleted.
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Extended access or data retrieval requests beyond this period may
incur additional charges.
8. Service Termination by SignalHRM
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SignalHRM reserves the right to terminate services for reasons such as
non-payment, misuse, or violation of terms.
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In such cases, no refunds will be provided, and clients will need to
clear outstanding dues to access their data.
9. Force Majeure
SignalHRM is not responsible for service interruptions or cancellations
caused by events beyond our control, such as natural disasters,
technical failures, or legal regulations.
Acceptance of Policy
By subscribing to SignalHRM, clients agree to this cancellation policy.
SignalHRM reserves the right to update this policy with prior notice to
clients.
For any questions or concerns regarding cancellations, please contact
our support team at support@signalhrm.com.